Moon Palace Cancun, Alfredo V. Bonfil | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Carretera Cancun-Chetumal Km 340, Alfredo V. Bonfil, Mexico, 77500

Moon Palace Cancun, a AAA Four Diamond property in the Mexican Caribbean, boasts two distinct sections - Nizuc and Sunrise - featuring a 27-hole Jack Nicklaus Signature golf course, Awe Spa with regional treatments, and a modernized video game lounge.

Luxury Suite Features

Palace accommodations include suites with private balconies, double whirlpool tubs, and premium liquor dispensers. Each room features L'Occitane or Chi amenities, smart TVs with Chromecast, and individually controlled air conditioning.

Global Dining Experience

Moon Palace Cancun delivers unlimited upscale dining across world-class restaurants, featuring Italian cuisine and authentic Mexican dishes accompanied by live Mariachi music.

Pools and Kids Activities

The property features handicap-accessible pools, poolside gazebos, and a mega screen for entertainment. The Dreamery offers dedicated activities for children ages 4-12, including pool, beach, and restaurant programs.

Area Attractions Access

Located 9.5 miles from Cancun, the resort provides access to Ventura Park, Xoximilco, and Piston Pueblo attractions.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Deluxe Garden View

Max:

2 persons

475 sq. feet

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Superior Junior Suite Golf Course Kids & Teens

Max:

2 persons

410 sq. feet

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Superior Deluxe Ocean View Kids & Teens

Max:

4 persons

475 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Getting around

Available transportation options

City Centre

Alfredo V. Bonfil 11.9 mi

Airports

Cancun (CUN) 7.6 mi

Isla Mujeres (ISJ) 24.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Culinary Experience

“During my stay at the Moon Palace, I was consistently impressed by the quality of food. The Bugambilias buffet offered fantastic variety and was surprisingly good for a buffet, open almost all day. I also enjoyed specialty restaurants like Momo, where the hibachi experience was good. Each meal was a treat, and I truly appreciated the culinary team’s dedication to quality and flavor.” view full review

Fun-filled Activities for Kids

“One of the highlights of my family vacation was the children's pool at Moon Palace. My kids had endless fun there, with kid-friendly activities that kept them entertained for hours. The amenities designed specifically for children really made our stay enjoyable, allowing us parents some much-appreciated relaxation time while the kids played.” view full review

Relaxing Spa Services

“I indulged in a couple’s massage during our stay, and it was an experience I will never forget. The atmosphere was tranquil, and my therapists, Denise and Miranda, provided such a professional and relaxing experience. It was truly the best massage I’ve ever received, ensuring we left feeling rejuvenated after an exciting day at the resort.” view full review

Comfortable and Well-Equipped Rooms

“I stayed in a beautifully appointed room that immediately made me feel at home. The comfort of the beds, a fully stocked mini-bar, and the luxurious bathroom with a jetted tub offered the perfect retreat after a long day of activities. Plus, I loved the deck space for enjoying the evenings. Everything I needed for a comfortable stay was provided, making it a nice experience.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Off-site car park
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Cycling
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Sports trainer
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Special diet menus

Business

Business centre
Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Board games
Children's pool
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Public Bath

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Cancun-Chetumal Km 340, Alfredo V. Bonfil, Mexico, 77500

Map view

Carretera Cancun-Chetumal Km 340, Alfredo V. Bonfil, Mexico, 77500

City landmarks

Moon Palace

2600 ft

Spa Centre

Spa

4000 ft

Moon Palace Golf Club

4000 ft

Theme Park

Xoximilco

1.9 mi

Theme Park

Ventura Park Cancun

2.7 mi

Carr. Cancun - Tulum

Piston Pueblo

1.8 mi

Golf Course

Riviera Cancun Golf Resort

1.8 mi

Amusement Park

Wet 'n Wild

2.6 mi

Golf Course

Cancun Country Club

3.0 mi

Golf Course

TPC Cancun Country Club

3.0 mi

Nearby

Event hall

Moon Palace Arena

1800 ft

Restaurants

Momo

4500 ft

Moon Palace Complex Adjacent to lobby

Bugambilias

4500 ft

Carretera Federal 307 Km 340 Moon Palace

Palapa Fragata

4400 ft

Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort

Arrecifes

2700 ft

Carretera Cancun-Chetumal Km. 36.5 Nizuc - Moon Palace

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily return

8.2/10

Great

Rooms

8.4

Location

7.4

Service

8.8

Dining

8.0

4.5/5 based on 36775 reviews

#50 of 272 hotels in Cancun based on Tripadvisor

Jennifer

United States, March 2025

8.8/10

This resort truly offers a little bit of everything for a fantastic vacation. The rooms are spacious, clean, and come with lovely touches like a jacuzzi and a well-stocked mini bar. While the staff's service is top-notch, and they really go above and beyond to make your stay enjoyable, the beach conditions leave a bit to be desired with frequent seaweed issues. Overall, this place is great for families and provides excellent amenities for a fun-filled getaway.

Rooms

9.0

The rooms are spacious, clean, and beautifully decorated, providing a very comfortable stay. Having a jacuzzi in the room was an added nice touch.

Service

10.0

The service was exceptional with staff consistently going out of their way to accommodate us, making our stay truly enjoyable.

Location

7.0

While the resort's location is lovely with easy access to various activities, the beach is impacted by seaweed, which can be a letdown for those expecting to swim.

Dining

9.0

Dining was a highlight with excellent food quality across various restaurants. The room service was also 24/7 without extra charges, adding great value.

Facilities

9.0

The amenities provided were outstanding, including multiple pools, entertainment options, and activities that kept us occupied throughout our stay.

Katherine

United States, November 2024

8.4/10

I had a fantastic stay with outstanding service and great amenities. The staff, especially Jorge at breakfast, made the experience unforgettable. The rooms were well-stocked and comfortable, though I did encounter some issues with the dining options at the pool. Overall, it was a memorable experience, and I would highly recommend it to others!

Rooms

9.0

The rooms were large, clean, and beautifully appointed. I loved the flat iron and blowdryer provided, plus the oceanfront view was a wonderful touch.

Service

10.0

The service throughout the resort was attentive and friendly. Jorge at El Manglar really stood out during breakfast.

Location

9.0

The resort is in a serene and lovely setting, right by the beach, which was mostly quiet but occasionally had activities.

Dining

6.0

While some restaurants served excellent meals, the food at the pool was disappointing. I could only enjoy the dining experience at select times due to reservations.

Facilities

8.0

The facilities were extensive and well-kept. The spa was particularly enjoyable, making it a relaxing getaway.

Harrison

United States, November 2024

7.0/10

I had a mixed experience at the hotel. While the pools and ocean front were beautiful, the service was quite disappointing due to some staff being rude and pushy. It was frustrating trying to use my resort credits, and I felt the overall experience was overshadowed by this. However, the food options were great, and one staff member, Olivia, really stood out for her excellent service by the pool.

Rooms

8.0

The rooms were clean and freshened up every day, which was a plus.

Service

5.0

While most staff were friendly, I encountered some rudeness which was disappointing.

Location

5.0

The hotel is a bit far from popular areas, which was unexpected when I booked.

Dining

9.0

The dining options were plentiful, and I particularly enjoyed the Bistro, especially the paninis and cookies.

Facilities

9.0

The pools were great, and the beachfront was beautiful, creating a lovely atmosphere.

Steven

United States, October 2024

8.4/10

My stay at Moon Palace was incredible! The staff genuinely made our vacation unforgettable with their friendliness and attentiveness. The variety of dining options was impressive, but there were a few hits and misses. While the amenities were extensive, sometimes it felt a bit busy considering the resort's size. Overall, it was a fantastic experience with great service and beautiful surroundings.

Rooms

9.0

The rooms were spacious, immaculate, and came with a great drink dispenser. They definitely made us feel comfortable.

Service

10.0

Service at Moon Palace was exceptional. The staff worked tirelessly, ensuring we had everything we needed and always greeted us with a smile.

Location

8.0

The location is sprawling, with plenty to explore, though the long walks between areas can be a bit exhausting.

Dining

7.0

Dining options were varied, with some standout dishes, but others could have been better. Often, I found the buffets didn't quite meet my expectations.

Facilities

8.0

The facilities were extensive, including numerous pools and activities, but sometimes felt overcrowded during peak times.

Joseph

United States, September 2024

8.6/10

Our stay at the hotel was nothing short of amazing! The service was top-notch, and the staff made us feel truly special. The dining options were fantastic, especially for vegetarians, but the room could have been more spacious for our family. Overall, it was a luxurious experience, but we did encounter some issues with our room maintenance that could be improved.

Rooms

7.0

The room was well-equipped with great amenities, but it felt a bit cramped for our family of four.

Service

10.0

Every staff member we interacted with was incredibly welcoming and attentive, truly enhancing our experience.

Location

8.0

Despite the resort's size requiring long walks, the overall location was beautiful and well-maintained.

Dining

9.0

The dining experiences were excellent, offering a variety of delicious vegetarian options, though some restaurants had dress codes.

Facilities

9.0

The facilities were impressive, especially the pools and spa, providing a great atmosphere for relaxation.

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